FREQUENTLY ASKED QUESTIONS


 

WHAT IS YOUR SHIPPING POLICY? 

FOR PRINTS We will choose the most cost-effective shipping carrier based on the items ordered and their destination. Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.

SHIPPING PRICES are calculated based on your cart total as follows: 

Cart Total From
To
Standard Shipping*
2-Day Shipping*
$0.00
129.99
$10.50$15.50
$130.00$194.99
$15.50
$20.00
$195.00
$299.99
$18.50
$23.50
$300.00
$499.99
$21.00
$27.00
$500.00
$854.99
$35.00
$43.00
$855.00
$1199.99
$55..00
$86.00
$1200.00
and above$101.00130.00

Shipping Outside of the Continental US, Expedited Shipping, and Special Requests

Requests for shipping outside of the continental United States, other types of shipping, and expedited shipping will be charged at full cost.

We are not responsible for duties and taxes required for international shipping.

Shipping Quotes are available for large orders or orders shipping to international destinations. Please contact us at info@chdiegelphotography.com with the details of what will be in the order and the address it will be shipped to.

WHAT IS YOUR POLICY ON RETURNS/EXCHANGES/REFUNDS?

  • We do not accept returns; all sales are FINAL.  
  • If you’re unhappy with your prints we still want to hear from you.  It’s genuinely important to us that you love your artwork, and we’ll work with you to address your concerns.  If warranted, an exchange or replacement may be provided dependent on circumstances.  We’re happy to help you select the perfect piece for your space.  Please email or call with any questions we can answer for you.
  • We do our utmost to ensure that your prints are packaged carefully and arrive safely at their destination.
  • If your prints arrive damaged, please email a photo of the damage to info@chdiegelphotography.com and we will expedite a replacement.

WHO TO CONTACT?  

You can reach out at any time by email at info@chdiegelphotography.com or call/text 802-730-3819  

HOW CAN I KEEP UP WITH YOUR NEW WORK? 

We would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for our newsletter. You can also follow us on our social media pages as we are constantly posting about new work! 

Instagram

Facebook 


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Trusted Art Seller

The presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Secure Website with Safe Checkout

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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

For a decade we have worked with Bay Photo lab, one of the industry leaders in archival photographic print mediums. We only sell ChromaLuxe metal prints, the most fade resistant photo panels made.

ASF logo Proud Member of Art Storefronts
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